Contact information
CONTACT US
We're here to help.
Whether you have questions about an order, our products, shipping, or general inquiries, we'd love to hear from you.
Customer Support
Email: support@fathide.com
We typically respond within 1–2 business days.
Order Support
For questions regarding an existing order, please include:
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Your full name
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Order number
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A brief description of your inquiry
This helps us assist you as quickly as possible.
Product Questions
Have questions about our tallow-based skincare products?
We're happy to help with:
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Product recommendations
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Ingredient questions
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Usage instructions
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General product information
Please note that we cannot provide medical advice.
Business & Partnership Inquiries
For wholesale opportunities, collaborations, media inquiries, or other business-related matters, please contact:
Email: partnerships@fathide.com
(Or use your primary support email if you prefer to keep everything in one inbox.)
Response Times
Customer support inquiries are answered during normal business hours.
Response times may be longer during holidays, promotions, or periods of high order volume.
Thank you for supporting Fat Hide.
Premium skincare. Simple ingredients. Built by nature.