SHIPPING POLICY

Effective Date: 05/29/2026

At Fat Hide, every order is packed with care and shipped as quickly as possible. This Shipping Policy outlines our processing times, shipping procedures, and customer responsibilities.

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Order Processing

Orders are typically processed within 1–3 business days after payment is received.

During periods of high demand, holidays, promotions, product launches, or unforeseen circumstances, processing times may be extended.

Orders are processed Monday through Friday, excluding weekends and major holidays.

Once an order has been submitted, we cannot guarantee changes, modifications, or cancellations.

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Shipping Rates

Shipping rates are calculated at checkout based on:

• Package weight

• Shipping destination

• Shipping method selected

Free standard U.S. shipping is available on qualifying orders of $60 or more after discounts. International orders do not qualify for this U.S. free-shipping offer.

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Delivery Estimates

Estimated delivery times vary based on location and carrier services.

Typical delivery estimates:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days (where available)

Delivery estimates are not guaranteed and may be affected by:

• Carrier delays

• Severe weather

• Customs processing

• Natural disasters

• High shipping volumes

• Events beyond our control

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Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information.

Tracking updates are provided by the shipping carrier and may take up to 48 hours to appear after shipment.

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Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information at checkout.

Fat Hide is not responsible for orders shipped to incorrectly entered addresses.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping fees before the order can be resent.

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Lost, Stolen, or Missing Packages

Fat Hide is not responsible for lost, stolen, delayed, or missing packages after they have been marked as delivered by the shipping carrier.

If your package is marked as delivered but cannot be located, we recommend:

• Checking with household members

• Checking with neighbors

• Contacting the shipping carrier directly

• Filing a claim with the carrier if applicable

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Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

To assist with your claim, please provide:

• Your order number

• Photos of the damaged item

• Photos of the shipping box and packaging

Requests submitted after 7 days may not qualify for review.

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International Shipping

International shipping is available to select destinations. Available destinations, shipping methods, and rates are shown at checkout. If your address is not supported at checkout, we cannot currently ship to that destination.

Customers are responsible for:

• Customs duties

• Import taxes

• VAT charges

• Additional government fees

Fat Hide is not responsible for delays caused by customs processing.

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Shipping Restrictions

Fat Hide reserves the right to refuse or cancel shipments to certain locations where delivery is unavailable, restricted, or prohibited.

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Shipping Delays

While we strive to meet all estimated delivery dates, Fat Hide cannot guarantee delivery timelines once an order has been transferred to the carrier.

Carrier delays do not qualify for refunds, returns, or cancellations.

Because all Fat Hide products are handcrafted in small batches, occasional processing delays may occur to maintain quality standards.

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Contact Us

If you have questions regarding shipping or an existing order, please contact:

Fat Hide

Email: support@fathide.com

Website: www.fathide.com

Protect Your Herd — Optional Shipping Protection

Protect Your Herd is an optional $4 charge per order, selected in the cart. It provides replacement products if the protected shipment is lost or damaged in transit.

Not covered: porch theft, stolen packages, or packages marked delivered by USPS or another carrier that the customer reports as not received. These situations are not eligible for replacement under Protect Your Herd.

For a package marked delivered but not received, check the delivery location, household members, and neighbors, then contact USPS or the delivering carrier directly for help locating the package. File a carrier claim if applicable.

For a protected shipment lost in transit, contact support@fathide.com with your order number and tracking information. For transit damage, contact us within 7 days of delivery and include photos of the damaged products, shipping box, and packaging.

Photos on this page show the packaging for this item. New packaging is shown on our rebrand collection. Refer to this product’s details for its ingredients and directions.