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A little clarity for the herd

Good questions. Straight answers.

Find the details on products, scents, everyday care, and orders. Need a hand? We’re here.

What is tallow skincare?

Tallow is rendered beef fat used in skincare for its rich, moisturizing feel. Our tallow formulas are designed to help skin feel soft, smooth, and conditioned.

What is the difference between body butter and body oil?

Whipped Tallow Body Butter has a rich, creamy texture. Body Oil is a botanical oil blend with a silky, lighter feel. Choose one for the texture you prefer, or use a small amount of each as part of your routine.

Which products are in the new collection?

The relaunch lineup includes Whipped Tallow Body Butter, Body Oil, Tallow Soap, and Tallow Deodorant. Each product page lists its own ingredients, directions, and scent notes.

Do you have an unscented option?

Yes. Naked Fat Whipped Tallow Body Butter has no added fragrance. Other products and scents have their own formulas, so check the individual ingredient list before ordering.

Which scent should I choose?

Our ten fragrance choices are Fluffy Heifer, Strawberry Milkshake, Tropicow Coconut, Calm the Herd, Vanilla Heifer, The Rancher, Cherry on Top, Cashmere Cowgirl, Dirty Cowboy, and Peachy Pie. Naked Fat is the unscented body butter option. Read the scent notes on each product page to find your favorite.

Does every product contain tallow?

No. Our Body Oil is made with botanical oils, while our body butter, soap, and deodorant have their own tallow-based formulas. Always use the ingredient list on the individual product page as your guide.

Is the deodorant baking-soda-free?

The new Tallow Deodorant formula is baking-soda-free. It includes tallow, beeswax, coconut oil, shea butter, arrowroot powder, zinc oxide, and scent ingredients. Check your chosen product’s full list before use.

How much body butter should I use?

Start with a small amount, warm it between your hands, and massage onto clean skin. Add a little more only if needed. Rich body butters can feel heavy when too much is applied at once.

When should I apply body oil?

Massage a small amount onto clean, slightly damp or dry skin after showering, or whenever your skin needs moisture. Let it absorb before dressing.

How should I care for my soap bar?

Lather with water, cleanse, and rinse thoroughly. Let the bar drain and dry between uses rather than leaving it sitting in water.

How should I store my products?

Keep products in a cool, dry place away from direct sunlight and heat. Close lids tightly and avoid introducing water into jars.

What if my body butter softens in warm weather?

Natural butters can soften in heat. Move the closed jar to a cool, dry place and let it firm up. Texture may change after melting. If anything seems unusual or you have a concern about your delivery, contact us before using it.

What if my skin is sensitive to a new product?

Patch test a small amount before regular use and check the ingredient list for anything you avoid. Naked Fat is our body butter option without added fragrance. Stop use if irritation occurs.

Does Fat Hide treat eczema or other skin conditions?

No. Fat Hide products are cosmetic body care intended to moisturize and condition skin. They are not treatments for eczema or other medical skin conditions.

How long does order processing take?

Our current shipping policy lists typical processing of 1–3 business days, Monday through Friday, excluding holidays. High demand, launches, and promotions may extend processing. Shipping time is separate from processing time. Read the shipping policy.

Where can I find delivery estimates and tracking?

Shipping options, costs, and delivery estimates are shown at checkout. Once your order ships, you’ll receive tracking information using the contact details provided with your order. Carrier scans may take time to update.

Do you accept returns or refunds?

Our current policy states that all sales are final and returns, refunds, exchanges, and store credit are not offered. Damaged or incorrect orders are reviewed separately. Read the full refund policy.

What if an item arrives damaged or incorrect?

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. After review, a replacement may be offered under our policy. Contact Fat Hide.

Can I change or cancel an order?

Orders begin processing quickly, so changes and cancellations cannot be guaranteed after an order is placed. Contact us as soon as possible with your order number.

What if I entered the wrong shipping address?

Customers are responsible for entering an accurate address at checkout. Contact us promptly if you notice a mistake. If a package is returned, additional shipping fees may be required to resend it. See the shipping policy for details.

Can I mix scents in a BOGO offer?

Eligible BOGO offers allow you to mix scents within the same product category. Body Butter, Body Oil, Soap, and Deodorant are separate BOGO categories. Check the offer displayed on your product page for the available choices.

Can BOGO and subscription savings be combined?

No. BOGO offers and Subscribe & Save discounts do not combine. Choose the offer and purchase plan that fit your routine.

How does Subscribe & Save work?

When a product offers Subscribe & Save, select the subscription plan and review its price, delivery schedule, and renewal terms before checkout. You can manage eligible subscriptions through the customer portal, including skipping, pausing, or canceling according to the displayed terms.

Can I build my own bundle?

Our Build Your Herd page lets you explore a custom routine across product categories. Bundle savings and eligibility are separate from BOGO and subscription offers. Review the bundle terms before checkout.

Still have a question?

We’re here for the little questions and the not-so-little ones. For order help, include your order number.

Contact the herd