Refund policy
Effective Date: 05/29/2026
At Fat Hide, every product is carefully crafted in small batches using natural ingredients. Due to the personal nature of skincare products and for hygiene and safety reasons, we do not accept returns or offer refunds on any opened, used, or delivered products.
No Refunds
All sales are final.
Once an order has been placed and processed, we are unable to offer:
- Refunds
- Returns
- Exchanges
- Store credit
This policy helps ensure the safety, integrity, and quality of our products for all customers.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the product and packaging
Email: support@fathide.com (replace with your actual support email)
After review, we may provide a replacement product at our discretion.
Lost or Stolen Packages
Fat Hide is not responsible for packages marked as delivered by the shipping carrier.
If you believe your package has been lost or stolen, please contact the carrier directly to file a claim.
Order Cancellations
Orders begin processing quickly to ensure fast shipping. Because of this, cancellation requests cannot be guaranteed once an order has been placed.
Contact Us
If you have questions regarding your order, please contact:
Fat Hide
Email: support@fathide.com
Website: www.fathide.com